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N.B. Booking conditions and current prices are understood as accepted and subscribed entirely at the first booking request. The management reserves the right to update and/or change them at any moment: in this case, for those who have already booked the same prices and conditions will be kept which were valid at the time of booking.

Option: Our Booking Centre will give an option possibility (that is, the last date by which the reservation must be confirmed). In the case in which the booking is not confirmed by means of the requested deposit payment or in other cases if a written confirmation (by letter, fax or e-mail) will not follow the booking request by the expiry date of the option, the Booking Centre will cancel the reservation without giving any communication. The Booking Centre guarantees that it will answer (by fax or e-mail) booking requests within 2 working days from receipt (the date of the postmark will count for letters). Tarifs: The current top rates which can be consulted on the information pages of the hostel, are those which have been notified to the competent provinces: normally these prices are valid all the year round and are visible at the reception desk as well as in each room.

Deposit and balance:

• As a final booking confirmation for stays of short duration (up to a max. of 15 nights) an advance deposit payment by credit card for the first night is required (detailed instructions will be communicated on confirmation of booking). For final booking confirmation for longer stays a deposit of at least 30 % is required which can be paid by credit card, bank draft or postal order. If the deposit is not paid by the due date indicated by the Booking Centre, the reservation can be cancelled without further communication.
• The deposit is not refunded if cancellation of the booking occurs 30 days or less before the arrival. For cancellation notices received up to 30 days before the arrival, a sum equal to 10% of the services booked will not be refunded.
• The balance for the entire stay is effected at the arrival, if not differently agreed upon at the time of booking. If for whatever reason the stay has to be reduced and departure date brought forward 30% of the services not utilised will be retained.

Reductions and free charges

• Free charge is granted for a group of 15 paying guests (by "paying guests" we mean guests that occupy a bed).
• In the case of bookings totalling the fee equivalent of more than 15 nights a discount of 3% is offered for those who pay in advance the the services booked. To take advantage of this discount opportunity, full payment should be effected at the moment of confirmation of the reservation.
• Reductions and discounts which haven't been advertised will be be applied and agreed upon separetely for each case, usually for groups and stays during the low season and for a long period.

Alterations to the booking

• Any change in the number of the participants (including subdivision in male/female, even for the accompanying personnel) must be communicated in writing (by letter, fax or e-mail) as soon as possible: more accomodations cannot be afforded automatically. If the services booked and confirmed by deposit are then cancelled by more than 10%, the penalty provided for booking cancellation (see paragraph "Deposit", point 3) will be applied proportionally.
• Meal reservations or alterations to same must be communicated in writing (by fax or e-mail) at least one week before the start of the holiday. The compliance to any change notified less than one week before the arrival cannot be guaranteed and it will be satisfied only if our internal organization can arrange it.

Complaints

• Any inconvenience, remarks and criticism should be notified to the management as soon as possible by phone call during the stay or in writing after the stay.
• Claims reaching after one month from the end of the stay will not be considered.
• The management undertakes to answer relevant communications within one month from receipt and eventually to refund monies paid for services booked but unreceived due to specific faults and responsabilities of the personnel in charge, or for those services regularly cancelled by the indicated terms (see paragraph "Deposit", point 3).